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Thursday October 6th, 2011

The Next Web

The Next Web is an influential blog that attracts millions of visitors each month. It’s created by a team of authors distributed across the continents. They closely follow IT news and technological developments and create several international versions, including local versions in Dutch and French. You can read all the recent articles online or zoom in on the channels that display reports on a wide range of topics ranging from Facebook to Microsoft to design. The site itself can, of course, be accessed in all possible social-media formats, including RSS feeds, YouTube, Twitter and Google+.

Source: www.thenextweb.com

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Wednesday October 5th, 2011

IT employees crucial to IT projects

Those in charge of major infrastructural projects have 1,000 things to worry about, and getting the job done on time and within budget are at the top of the list. Often with IT projects, one-third of the budget is spent on personnel costs. This White Paper describes the key process factor to directly take the employees into account. Only those who promptly perform workforce planning will have a project with the ideal profiles able to carry out the necessary tasks at just the right moment. Those who forget to do this, or who address it too late, risk technical complications, missed project deadlines and the chance that certain parts may need to be redone completely. If you’re not able to find all the profiles required internally then you can always call upon your project partners.

Source: ‘Prioritizing People: Emphasizing Workforce Planning Upfront Boosts Success Rates in IT Infrastructure Projects’, White Paper TEKsystemsInfrastructure Projects’, White Paper TEKsystems

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Tuesday October 4th, 2011

CIOs appreciate affordable mainframes

Even today, mainframes can still help to keep down datacenter costs. That’s why many CIOs still appreciate the high reliability and security of these systems. Moreover, mainframes require little power, space or maintenance in comparison with the equivalent computing power in distributed systems. But in order to prove this they need to be able to measure these parameters and to compare them to the alternatives, which are not self-evident. An analysis of the figures about the number of programs and the licensing costs for these systems helps to further reduce these costs without affecting service levels.

Source: “Mainframes Help CIOs: Do More With Less,” Smart Enterprise Magazine, Vol. 5, No. 2

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Monday October 3rd, 2011

More work for CIO through consumerization

The consumerization of IT is finding its way into the heart of the company, and not only via the marketing and sales departments. When CEOs want to see their own iPad or smartphone synchronized as quickly as possible with the company calendar and the contact directory, CIOs can hardly simply refuse. We need to constantly think ahead to remain a step ahead of our demanding users who see external services getting ever faster, cheaper and better. Part of this is accepting that some of the business processes do not have to remain completely under the control of the IT department. However, the CIO does have a duty to point the risks out to users and to help them make the right choices.

Source: ‘What CIOs Should Do About Rogue IT’, CIO, September 15, 2011

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Friday September 30th, 2011

IT transparency basis for customer satisfaction

A company’s SLA is in fact an expression of the expectations about the service provided and a way of translating it into measurable figures. The CIO can evolve from assistant to the business to a fully fledged partner thanks to IT transparency. This process begins with the external client who is able to see the effects of his choices and decisions on an IT dashboard. IT transparency is based on three pillars: a clear bill of materials that describes the services to be provided, a well-founded balance between quality, cost and value of the services, and, finally, clearly measurable benefits for the client. The client is often pleasantly surprised when IT provides what he truly needs instead of what he literally requested.

Source: ‘Fundament voor Credibility’, CIO IT in the Boardroom, Year 7, No. 3

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Friday September 30th, 2011

CIOs spend their time very differently

IBM did a study of 3,000 CIOs worldwide in order to determine the role they play within the organization and their priorities. Naturally, they are heavily involved in handling challenges related to virtualization, mobility, business intelligence, and cost control in these areas. However, there are major differences in the time they are able to spend on tasks outside of their basic duties. Some CIOs spend half their time on delivering the required ICT infrastructure. In addition, they are also expected to make the existing processes more efficient, to develop and deliver industry-specific solutions, and to generate visionary ideas. However, the latter was a task that only six percent of CIOs actually got around to doing.

Source: ‘Agenda’s CIO en CEO vertonen steeds meer overlap’, Telecom Update No. 49

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Tuesday September 27th, 2011

Exit strategy at top of agenda

It may seem strange when drawing up an outsourcing contract to start with negotiating an exit strategy, but, according to Tonny Verbraak of Vuelco, this approach leads to greater flexibility and has an influence on the content of the outsourcing terms. Negotiating and discussing the exit strategy in advance may even have an influence on the strategic decision whether or not to outsource and on the scope of the contract. This prevents a dissatisfied client from having to complete the full duration of the contract despite the fact that they would like to change service providers. The exit strategy should not be a goal in itself but a means to avoid conflict between the client and the supplier.

Source: ‘Haal exitstrategie naar voren’, Automatisering Gids Nos. 29/30

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