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Tuesday August 9th, 2011

Manage your tablet utilisation costs

In the preceding article we wrote about the increased traffic on the networks due to increased multimedia usage. Most of us are not aware of the amount of traffic that is generated by every application, let be by streaming radio or TV.

As long as you are on a WiFi network where there is no price linked to traffic (at home, most hotspots, at work) there is also no need to know. But once you get billed for the volume of data exchanged, you might get what is called a “bill shock” (excessively high bills leading to a mental shock). This is most probably going to happen in three ways.

One bill shock can come from the app store. You might be buying too many paying applications. Or the kids might do coyote-helpthis. Apple keeps your login active for 15 minutes after giving your password. This means you give the password for the first download, and during the next 15 minutes you can continue downloading apps. The counter goes up and you get the bill on your credit card afterwards. Mostly this is limited when being done by adults (eg. Less than 100€), but with kids you never know.

A second bill shock may come from for example iTunes. It is possible to do in-app purchases. Buying virtual goods within an application. This may happen in games (Smurfvillage is the most frequently mentioned) or in newsreaders for example. Apple now separated the app store login from the in-app login, such that when you download an app (you need to log in to do that), you will still need to do a login from within an app with in-app purchasing. These bill shocks might go up rapidly and become several 100€.

A third bill shock is the one coming from your mobile operator. The switch over between WiFi and mobile is seemless. Users may not notice at all that they are working over mobile data. Most of the tariff plans pay for a particular volume, with a second tariff once over the already-paid-for volume, which most of the time is higher. When you are abroad, the roaming tariff is even higher. If you then watch an HD movie during 2 hours, you may be surprised of your bill, which can go easily in the 1.000’s of euros and even over 10.000€. You better be warned.

The European Union rules the operators to send SMS’s to the users to indicate how much they transgress the volume limit. See for example the article on this subject. As long as the tablet allows to display these messages (and the user did not turn off the feature), the concept works well. Apple has turned off the possibility to receive SMS on the iPad, unfortunately for their users. Luckily enough there are more and more solutions to do telecom expense management, allowing to control your consumption, and you should definitely speak to your provider to find out their offerings.

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Thursday August 4th, 2011

Tablets are multimedia devices

Tablets bring us a surprising low barrier to entry to multimedia content. We can have access to multimedia content through our regular PCs, but tablets deliver us a more portable channel on which multimedia seems like native. Tablets are multimedia devices per definition, per design, per concept.

multimedia-small1There are many applications to get radio or TV on the tablet. Internet providers who also deliver broadcasted TV (cable or ADSL) start to use the tablet as an additional channel to watch TV. The applications they provide, allow to watch video on demand movies or “missed programs”. Some applications allow to remotely configure the Set Top Box. “Free to air” TV is streamed over the internet and can easily be received with other apps. There are plenty radio receivers, even receivers to listen to the american police channels.

Some of the vendors, like Cisco, Avaya and RIM, offer their tablets with Unified Communications. It then becomes easy to make videocalls and integrate the tablets in the enterprise’s Unified Communications infrastructure.

The point about multimedia is that you need to be aware of the traffic generated on the network. Watching HD TV or videos can easily generate a traffic of 5 Mbit/s (in peaks) in download. HD videoconferencing generates somewhere between 1 and 2 Mbit/s in the two directions simultaneously. Tablets having nothing better to do can easily handle this amount of traffic.

But can your network cope ? Can your WiFi infrastructure handle the amount of traffic ? Can your internet access street handle an increased load of multimedia traffic ? Or your WAN ?

Tablets also generate many hits on webservers. Be it through the local web browser or by on-device applications. Low cost applications are being downloaded frequently, so the number of concurrent users can become fairly high. The goal is often to attract more people in any way, so the number of hits on a server may increase dramatically. Is your DMZ infrastructure prepared the handle the additional hits ?

News

Tuesday August 2nd, 2011

Tablets influence business models

Tablets bring in a reshake of business models, as they bring new possibilities. The use of tablets seems so obvious, that we now face the question on how to make commercial use of them. Which new services can be we bring ? How can we make use of the device possibilities ? Can we design new products with or around the tablet ?

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Wednesday July 27th, 2011

Tablets are cloud devices

cloudstorage_image22Tablets are going to set in an era of completely new cloud utilisation. Their design comes with some limitations but opens up new possibilities. WiFi is standard and 3G connectivity will become standard as we move forward in time. But there is no disk drive, no DVD drive, a limited amount of connectors and many come with (or without) slots for memory cards. Read more

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Monday July 25th, 2011

Tablets, hype or reality ?

Tablets are moving fast and are gaining more and more market acceptance. Enthusiasm is big due to many new possibilities. Employees buy their own devices and are pushing companies to do something with tablets. This series of posts will analyze a number of the issues enterprises face to integrate tablets into their business models and ICT infrastructure.

samsung-tablet

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Tuesday June 28th, 2011

Belgacom introduces 4G

First for Belgian operator

Belgacom is the first Belgian operator to offer 4G. The company is expanding its fast 3G service using LTE technology. Belgacom can therefore meet the needs of smartphone, tablet and laptop users. With the rapid increase in the use of mobile applications, there is more demand than ever for a mobile network that can handle growth - and the increasing data volumes that go with it - without problems. Belgacom now has 4G coverage in Hasselt, Mons, Wavre and Haasrode. Read more

News

Wednesday June 8th, 2011

IPv6 : where are we today ?

One year ago, I wrote in this article that “technology is ready, but implementations aren’t”. So, where are we today then ? Progress is slow, but there is progress. The general conviction is to continue moving towards IPv6. The “internet of things” is still on the radar. Certainly when you consider the spectacular growth in smartphones and tablets. Just a few other examples: the expectation is to have worldwide 1.5 billion electricity, gas and water meters connected via mobile. Cars should become equipped with a SIM card. Read more