It may seem strange when drawing up an outsourcing contract to start with negotiating an exit strategy, but, according to Tonny Verbraak of Vuelco, this approach leads to greater flexibility and has an influence on the content of the outsourcing terms. Negotiating and discussing the exit strategy in advance may even have an influence on the strategic decision whether or not to outsource and on the scope of the contract. This prevents a dissatisfied client from having to complete the full duration of the contract despite the fact that they would like to change service providers. The exit strategy should not be a goal in itself but a means to avoid conflict between the client and the supplier.
Source: ‘Haal exitstrategie naar voren’, Automatisering Gids Nos. 29/30
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